Overview
Provider Relations Advocate (Remote Opportunity) Jobs in Minneapolis, MN at Miracle Ear
Full Job Description
Who We Are:Amplifon was founded on a simple idea: we believe that everyone deserves to hear well and live happy. We are the global leader in the hearing care retail industry and the parent company of Miracle-Ear. Since 1948, we have been connecting people and resources to improve the lives of over 50 million people with hearing loss.Fast forward to today; we are now the global leader in the hearing retail market. And because of that, we would love for people with diverse backgrounds to join ourAmplifon Hearing Health Care (AHHC)team. Our culture is built on compassion, empathy, continual development and diversity, equity, andinclusion. We provide a space for growth and success, and our people love it.WHO YOU ARE:The value of our business is driven by the relationships that we foster. TheProvider Relations Advocaterole is the perfect opportunity to amplify your career if you have a passion foraccuracy and troubleshooting. Our Provider Relations Advocate is responsible for managing providers and internal team members to identify opportunities for continued enhancements in the provider journey that support lasting and trusting relationships with our network of providers.What You’ll Be Doing:As aProvider Relations Advocate, you will be responsible for:
Handling provider inbound calls in navigating Amplifon Hearing Health Care websites and encourage and reassure them to become self-sufficient
Educating providers on member benefits, plan exclusions, and procedures to enhance total customer service experience
Making outbound calls to providers to help implement training and development of our network providers through education programs and internal mentoring
Responding to inquiries through various channels (Webchat, Emails, Text Messages, etc.) in a prompt manner
Demonstrating and maintaining a thorough and complete working knowledge of appropriate Amplifon information management systems and telephone systems
Qualifications:
3+ years of Customer Service experience with at least 1 year of working in a provider service capacity
High School Diploma or GED
ACD experience preferred (Five9, or other VOIP phone system preferred)
Proficient with Microsoft Word and Excel
Knowledge of Medical Insurance terminology
Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively
Schedule: M-F 8:30am-5pm CST
This is aremote opportunity, candidates that reside in the following states are encouraged to apply: IA, MD, OH, SD, TX, FL, IL, KY, MN, MO, NC
What We Offer:
Excellent Compensation & Benefits
401(k) Matching
Three weeks of accrued PTO, eight paid holidays, two floating holidays, and one paid volunteer day
Comprehensive Health Insurance (Medical, Dental, and Vision)
International business exposure
Diversity, Equity, and Inclusion:
Amplifon is committed to providing an equitable workforce environment through our diverse and inclusive initiatives. Together, we continue to build an inclusive culture that encourages, supports, and celebrates diversity. At Amplifon, we provide a space where employees feel empowered to bring their authentic selves to work every day. Connections matter and we see storytelling, as a way, to bring people together, creating an open dialogue to foster change, acceptance, and understanding. We are dedicated to building an environment that nurtures individuals to b…
Title: Provider Relations Advocate (Remote Opportunity)
Company: Miracle Ear
Location: Minneapolis, MN
Category:
