Overview
Phleb/CS Representative – Exam One Jobs in Glendale – California – USA at Quest Diagnostics
Overview:
Phleb / CS Representative I – Exam One – Glendale, CA – Monday-Friday 8:00AM-5:00PM (Rotational Weekends)
This position is responsible for acting as the liaison between the client, the agent, and the examiners by answering the telephone, researching questions, and providing appropriate answers in a timely manner.
Pay Range: $19.44 – $29.16 / hour
Salary offers are based on a wide range of factors including relevant skills, training, experience,
education
, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits Information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for
Wellness
• Tuition Reimbursement for undergraduate and
graduate programs
for FT employees who work 30+ hours
• Opportunities for
career advancement
• Training provided!
Responsibilities:
Researches, answers, follows up and tracks client, agent, and field questions appropriately and in a timely manner. This includes, but is not limited to, giving out specimen requirements, requesting additional tests and providing reports. Documents all calls and submits problem or difficult calls to the manager. Coordinates activities between client services, the agent, and the client. This includes scheduling applicants with an examiner or at a PSC site and
communication
agents, applicants and examiners.
Conducts in center exams which include taking basic vitals, medical histories, venipuncture, urine collection, and EKG. Also collects specimens for pre-employment drug screenings and other Quest Diagnostics services.
Responds to the needs and requests of clients and Quest Diagnostics management and staff in a professional and expedient manner.
Observes all compliance policies and safety policies and procedures as outlined in the Quest Diagnostics Safety Manual or safety matters included in other special training.
Other duties as assigned.
Qualifications:
QUALIFICATIONS
Required
Work Experience:
Minimum one year customer service experience and one year phlebotomy experience with pediatric and geriatric patients.
Preferred
Work Experience:
Prefer urine or hair follicle collection and EKG experience.
Physical and Mental
Requirements:
Ability to
work in a rapidly changing environment.
Knowledge:
N/A
Skills:
Excellent interpersonal and
communicat…
Title: Phleb/CS Representative – Exam One
Company: Quest Diagnostics
Location: Glendale – California – USA
Category: Healthcare
