Overview
Intake Scheduling Supervisor Jobs in Fresno, CA at Central Vally Regional Center
Full Job Description
Central Valley Regional Center (CVRC) is a non-profit corporation, funded by the State of California to provide services to persons with developmental disabilities. At CVRC, our mission is to help individuals with intellectual and developmental disabilities, and children at risk, to reach their goals. With offices in Merced, Fresno, and Visalia, we support over 27,000 individuals with developmental disabilities in the Central Valley, including Mariposa, Madera, Fresno, Tulare, Merced, and Kings counties. We accomplish this by coordinating resources and collaborating with other agencies to develop the best services for Clients and families, valuing diversity, respecting individual rights and choices, and committing to excellence, honesty, and cost effectiveness in service delivery.
BENEFITS INCLUDE:
CalPERS Medical Plan
(Employee Coverage Only)
-Dental & Vision – Fully Paid Coverage for Entire Family
Paid Basic Life Insurance & Voluntary Add-on Options
Vacation Accrual Rate w/Increase Based on Longevity
Public Service Loan Forgiveness (PSLF) Eligible Employer
CalPERS Pension
13 Paid Holidays
Paid Sick Time
Tuition Reimbursement Availability
Flexible Work Schedule Availability
9/80 Work Schedule after Introductory Period
Option of One Telecommute Day Per Week After 6 Months of Employment
Non-Exempt Full Time
Starting Pay: $28.77– $34.36/hr.
POSITION OVERVIEW
The Intake Scheduling Supervisor manages the day-to-day operations of the Intake Call Center across all three CVRC offices in Merced, Fresno, and Visalia. The Intake Call Center receives all incoming calls from Individuals and their families who are seeking to be served by CVRC and have not yet been deemed eligible for services. This position monitors the effectiveness of the department’s processes and takes measures to increase productivity, decrease wait time, and ensure a smooth and pleasant experience for Individuals, their families, and internal customers.
ESSENTIAL FUNCTIONS
Oversees and manages day-to-day operations of the intake call center, including monitoring call volume, agent performance, and customer service metrics.
Creates and reviews primary schedule template for scheduling staff to utilize, as well as monitors existing templates and maintains daily schedules for resources.
Develops and implements call center policies, procedures, and standards to improve efficiencies and streamline processes.
Acts as liaison for the administrator in training and education for current and new call center scheduling, and other clinical staff.
Collaborates and acts as a liaison to administrator with staff, individuals served and their families, other departments, and outside service providers.
Handles escalated customer inquiries or complaints in a timely and professional manner, ensuring excellent customer satisfaction.
Monitors department statistics and intervenes as needed.
Contributes to peer review initiatives.
Supports effective and efficient business practice.
Maintains positive business relationships, confidentiality, good attendance, punctuality, and acts in accordance with all company policies and procedures.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
SUPERVISORY RESPONSIBILITIES
Oversees the e…
Title: Intake Scheduling Supervisor
Company: Central Vally Regional Center
Location: Fresno, CA
Category:
