Overview
Front Desk Coordinator Jobs in Houston, TX at IVX Health
Full Job Description
Are you ready to make an impact in our patients’ healthcare journeys right from the very start? IVX Health is actively recruiting aHealthcare Front DeskCoordinatorto join our team! We are currently seeking a highly qualified, candidate with a strong healthcare background, advanced technological skills, self-motivation, and a capacity for rapid learning. Above all else, we are seeking a front desk coordinator who embodies exceptional customer service skills, with a dedicated focus on enriching the patient experience.
ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn’s Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
ABOUT THE ROLE
TheFront Desk Coordinator Iis a patient-facing role responsible for providing administrative and clerical support to IVX Health infusion centers, both locally and regionally. This includes greeting patients, scheduling appointments, answering phones, front-end revenue cycle, and other center-based office tasks.
RESPONSIBILITIES
Answers telephones and directs calls to appropriate staff, ensuring high-quality service for internal and external customers.
Serves as the first point of contact for patient concerns, questions, and customer service inquiries.
Greets patients and answers phones in a professional and friendly manner.
Schedules and reschedules patient appointments according to scheduling guidelines.
Ensures authorizations have been obtained prior to patient visits.
Follows up with patients for necessary appointments via phone, text, and email.
Performs applicable check-in tasks, including but not limited to:
Updating demographic information in the system as needed.
Verifying patients’ insurance if applicable.
Obtaining copies of patient identification and outside records.
Maintains patient records and files.
Answers questions about the practice and its services.
Collects copayments, coinsurance, and self-payments; documents payments in the practice management system, prepares day-end batches according to policies and procedures, and reconciles payments taken with reports.
Completes end-of-day tasks, including running applicable reports, identifying no-show patients, communicating with appropriate personnel, completing daily batching tasks, and other office close procedures.
Coordinates patient flow through the front desk; communicates with clinical staff to optimize clinical efficiency and patient safety.
Opens, sorts, and records receipt date of mail; forwards bills and invoices promptly to corporate headquarters.
Maintains and orders center supplies, food, and drinks; assures all items ordered are received and follows up on incomplete orders.
Maintains the front desk area, including keeping the reception area clean and organized.
Provides administrative support to the local market.
Performs other general administrative duties as needed or assigned.
BENEFITS
At IVX Health, we value our team members and strive to provide comprehensive benefits that support their overall wellbeing. At IVX Health, we’re committed to supporting our employees…
Title: Front Desk Coordinator
Company: IVX Health
Location: Houston, TX
Category:
