Overview
Customer Care Representative Jobs in Aurora, CO at STRIDE Community Health Center
Full Job Description
Customer Care Representative
About STRIDE Community Health Center
STRIDE is a non-profit, Federally Qualified Health Center (FQHC) with a history of providing primary care and other health-related services in a community-based setting. Established in 1989 in response to the primary health care needs of the medically indigent population in suburban Denver, STRIDE has the largest population base of any FQHC in Colorado and provides primary care, dental, pharmacy, behavioral health, health education and outreach and enrollment services in accordance with its mission. We provide a positive workplace with a culturally diverse population of employees that are committed to being focused and disciplined team members.
What will you be doing in this role? A successful candidate will:
General Purpose:The centralized call center schedules appointments and distributes information to STRIDE CHC clients regarding services and programs while providing patients with quality customer service.
Essential Duties/Responsibilities:
Answers up to 100 calls per day calls from patients and partners regarding scheduling medical and dental appointments for new and established patients, medication refills, general questions, etc.
Identifies customer needs, clarifies information, builds sustainable relationships and engages customers by going the extra mile.
Keeps accurate records of conversations and communicates effectively with clinic staff.
Ensures one call resolution whenever possible and provides a connection to clinic staff when needed.
Provides excellent customer service to all internal and external customers.
Meet personal and team qualitative and quantitative requirements.
Schedules and cancels appointments according to preset scheduling guidelines.
Answers general questions about STRIDE CHC.
Informs and guides patients to resources within or outside of STRIDE CHC .
Assists callers to STRIDE CHC with medical records requests and specialty referral requests.
Routes messages to clinic staff following STRIDE CHC policies and procedures.
Maintains communications and collaborate with patient, physician, payer representative and STRIDE CHC staff.
Makes outbound calls to patients as directed by CCC Management.
Responds to messages in the STRIDE CHC Patient Portal.
Enters and updates patient information into patients Electronic Health Record.
Meets required monthly metrics and goals.
Stays up to date on all organizational and departmental means of communication (e-mail, Teams, Instant Messaging, etc.)
We Offer $20.00-$21.81 hourly including:
Medical, Dental, and Optional Vision Insurance.
Paid-Time-Off (PTO).
Company Paid Life Insurance.
A 401K retirement savings plan & match!
Flexible Spending Account (FSA) and Dependent Care options.
Non-Essential Duties/Responsibilities
Attends all staff meetings and all other meetings as assigned.
Completes all other duties as assigned.
Qualifications
Job Qualifications
Knowledge, skill and ability:
Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
Ability to work independently and organize work in a manner that ensures accuracy and efficiency
Ability to work from procedure manuals.
Ability to demonstrate the capability to effectively and sensitively respond to the needs and concerns of the full range of STRIDE CHCs diverse patient po…
Title: Customer Care Representative
Company: STRIDE Community Health Center
Location: Aurora, CO
Category:
