Overview
Call Center Representative – Full time – Sterling Heights Jobs in Sterling Heights, MI at Henry Ford Health
Responsible for handling multiple outgoing and incoming calls to service multiple offices. Scheduling appointments, verifying insurance information, and maintaining database. Tracking, formatting and reporting progress using MS Excel. Continuously thinking of ways to develop and improve workflow. Ensures timely turnaround of all customer service correspondence. Communicates and corresponds with multiple offices and other internal departments. Researches and resolves any customer service issues.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Identify and contact patients who are due for appointments, and schedule appropriately
Maintain database, ensuring accuracy of patient information.
Verify and update insurance information.
Track and log progress on a daily basis.
Process and complete online appointment requests.
Accept, handle or forward incoming calls from 800 line professionally.
Correspond and communicate with appropriate departments within organization.
Identify, research, resolve and respond to customer service issues.
Seeks solutions and communicates with department manager.
Develops and grows positive working relationship with team and organization.
Projects a professional image in all service correspondence.
Maintains organized files and reports any discrepancies to department manager.
Attends functions/training to gain knowledge of billing/process and vendor product.
Assumes and performs other duties and responsibilities not specifically outlines herein, but which are logically and properly inherent to the position.
EDUCATION/EXPERIENCE REQUIRED:
High school diploma or G.E.D.
Prior administrative/clerical experience in a corporate office preferred.
Proficient in Microsoft Office and Windows.
Must be able to demonstrate problem solving skills.
Must have excellent customer service skills.
Must display a positive customer service attitude.
Must be able to be flexible in work hours.
Must have effective oral and written communications.
Must have organizational and time management skills that result in high productivity
CERTIFICATIONS/LICENSURES REQUIRED:
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy and summarized below:
Communication Ownership
Understanding Motivation
Sensitivity Excellence
Teamwork Respect
Must practice the customer skills as provided through on-going training and in-services. Must possess the following personal qualities:
Be self-directed
Be flexible and committed to the team concept
Demonstrate teamwork, initiative and willingness to learn
Be open to new learning experiences
Accepts and respects diversity without judgment
Demonstrates customer service values
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Requires walking, hearing, reaching, and the use of hands and fingers.
Requires the ability to occasionally lift or move up to 10 pounds.
Specific vision abilities required by this job include close vision.
Must be able to work nights and weekends when needed.
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Partnering with nearly 2 million people on their health journey, Henry Ford Health provides a full continuum of services at 250 care locations throughout southeast and south central Michigan. With 33,000 valued team members, Henry Ford is also among Michigan’s largest and most diverse employers. Our superior care and discoveries are powered by nearly 6,000 physicians, researchers and advanced practice providers. Learn more at henryford.com.
Benefits
Whether it’s offering a new medical option, helping you make healthier lifestyle choices or
making the employee enrollment selection experience easier, it’s all about choice. Henry
Ford Health has a new approach for its employee benefits program – My Choice
Rewards. My Choice Rewards is a program as diverse as the people it serves. There are
dozens of options for all of our employees including compensation, benefits, work/life balance
and learning – options that enhance your career and add value to your personal life. As an
employee you are provided access to Retirement Programs, an Employee Assistance Program
(Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee’s classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is
committed to the hiring, advancement and fair treatment of all individuals without regard to
race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,
weight, marital status, family status, gender identity, sexual orientation, and genetic information,
or any other protected status in accordance with applicable federal and state laws.
Title: Call Center Representative – Full time – Sterling Heights
Company: Henry Ford Health
Location: Sterling Heights, MI
