Overview
Access to Care Aftercare & Referral Specialist Jobs in Mobile, AL at AltaPointe Health
Overview:
CarePointe is AltaPointe’s access-to-care department and the single point of entry into the majority of AltaPointe’s programs and services. CarePointe is responsible for coordinating consumer care throughout our continuum, which may include facilitating hospital admissions and outpatient appointments, verifying insurance coverage, making discharge arrangements following hospitalization and providing referrals and linkage to other community resources. Through a brief telephone screening, trained staff members assess an individual’s needs for care, triage any crisis that the caller may be going through, and determine the most appropriate level of care and service. The team members’ have behavioral healthcare experience and training. Their educational credentials include bachelor and graduate degrees in mental health disciplines or related fields.
Responsibilities:
CarePointe Aftercare and Referral Specialist coordinate discharge planning and aftercare/intake appointments for consumers discharged from psychiatric hospitals, local hospitals and referred by community providers. They also review paperwork and populate financial, demographic and clinical EMR data.
Essential Functions
Coordinates discharge planning and aftercare/intake appointments for consumers discharged from BayPointe, EastPointe and local and State hospitals.
Reviews relevant paperwork and populates financial, demographic and clinical EMR data to ensure accuracy, completion and communication/dissemination of information.
Provides follow up to AltaPointe programs and staff, local hospitals, consumers/families and community providers as needed to ensure consumer continuity of care.
Provides referral information and appropriate linkage to community resources, ensuring appropriateness of level of care through use of clinical criteria as needed.
Completes other duties as needed, including but limited to the compilation and reporting of UM/UR data, post-discharge wellness checks, state hospital compliance reporting, addressing mental health services email from AHS website, etc.
Completes initial screenings for potential consumers according to risk factors/priority when needed, including potential hospital referrals
Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
Seeks supervision and consultation as needed
Accepts and employs suggestions for improvement
Actively works to enhance skills
Documents in a timely fashion per AltaPointe policy
Documents appropriate, complete, and comprehensive AltaPointe Access to Care assessments
Documents in a clear and concise manner
Assists and treats consumers with care, dignity and compassion
Respects consumer’s privacy and confidentiality
Is pleasant and cooperative with others
Is sensitive to the consumer’s needs, expectations and individual differences
Is gentle and calm to consumers and families
Adheres to professional code of ethics
Actively participates in Performance Improvement activities
Actively participates in AltaPointe committees as required
Completes assigned tasks in a timely manner
Follows AltaPointe policies and procedures
Attends regular workshops and in-services as appropriate
Qualifications:
Minimum Qualifications:
Bachelor’s degree in a mental health discipline; knowledge of hospital discharge protocols; knowledge of placement criteria; knowledge in specialties, outlined below, to be attained within six (6) months of employment:
Knowledge of psychiatric disorders
Basic knowledge of the nature of addiction
Knowledge of crisis intervention
Knowledge of community resources
Knowledge of cultural diversity
Knowledge of DMH contract compliance standards
Title: Access to Care Aftercare & Referral Specialist
Company: AltaPointe Health
Location: Mobile, AL
